Refund Policy

Last Updated: February 7, 2024

At Dream Support, we strive to provide high-quality products and excellent customer service. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines our procedures for handling refunds and returns.

Eligibility for Refunds:

• To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition as when you received it.
• Refund requests must be submitted within [number of days] days of receiving your order.

Refund Process:

1. Contact Us: To request a refund, please contact our customer support team at info@dreamtvhd.com. Please include your order number and a brief explanation of the reason for the refund request.

2. Return Shipping: If your refund request is approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure that your return is received.

3. Inspection and Approval: Once we receive your returned item, we will inspect it to ensure that it meets our refund criteria. If approved, we will process your refund within [number of days] days.

Refund Amount:

• The refund amount will be issued to the original payment method used for the purchase.
• Shipping and handling charges are non-refundable, unless the return is due to an error on our part.

Exchanges:

• If you would like to exchange an item for a different size or color, please contact us to arrange the exchange. Additional shipping charges may apply.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.

Non-Refundable Items:

• Certain items are non-refundable, including digital products, gift cards, and customized or personalized items.

Changes to Refund Policy:

• We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns about our Refund Policy, please contact us at info@dreamtvhd.com.